REI stands for Recreational Equipment Incorporated, and they offer a 100% satisfaction guarantee on all of their products. If you are not satisfied with your purchase, you can return it within one year of purchase.
You can return the product through their website or in the store.
In order to return the item, it must be in its original condition, with all original tags, labels, and packing materials intact. If you purchased the item from an REI store, you must also present your receipt in order to process the return.
Additionally, some items, such as open software or consumables like food, may not be returned.
The refund for your return will be credited to you in the same form as the original payment. If you paid with a credit card, the amount will be credited to your card. If you paid with a debit card or cash, you will be refunded in cash.
If you originally received the item as a gift and would like a refund, then you can pick any store merchandise of equal value as your store credit.
Additional details about REI’s return policy can be found on their website.
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Can you return used things to REI?
Yes, generally, you can return used items to REI. Items must be returned within 30 days, with proof of purchase, and in the same condition in which you bought them. If you are returning an item due to a manufacturing or material defect, you may be eligible for a refund or replacement.
However, if the item you are returning is simply because you changed your mind, a store credit will be issued. The same applies to items purchased outside of REI, provided they meet all return criteria.
If you’re not sure whether you can return a used item, our helpful staff will be happy to answer any questions.
How long do I have to return something to REI?
At REI, customers have up to one year to return their purchase, whether it was bought in-store or online. If the returned item was bought online, it must be unused, with all of its original tags attached and accompanied by a valid proof of purchase.
For in-store purchases, the item must also be in unused condition, with its original tags still attached.
For most items, customers will receive a refund for the original purchase price onto the original payment method. After the one year deadline, customers may still be eligible for an exchange or store credit, depending on the product type and current condition.
So, in summary, customers can return items purchased from REI within one year and depending on the condition, they may still be eligible for an exchange or store credit after the one year deadline has expired.
Can I return something if I don’t like it?
Yes, you can return something if you don’t like it. It’s important to check the store’s return policy before you make your purchase. Most stores have a set time limit for returns and the product must be in unused condition.
Some stores may provide you with a refund or store credit depending on their policy. Be sure to save your receipt as it will be needed in order to return the item.
Are REI products guaranteed for life?
Yes, REI proudly stands behind all of its products with a satisfaction guarantee. If you are not 100% satisfied with any REI product, you have the option to either exchange the item within one year of the purchase date or you can request a refund at any time, provided the item has not been used and is in its original condition.
In addition, all REI-branded products are also backed by the REI Guarantee, which guarantees they will repair or replace it for free at any time. This includes not only manufacturing defects, but also damage caused by normal wear and tear over time.
REI’s life-time satisfaction guarantee and REI’s Guarantee is an assurance that, whether you are an experienced or novice outdoorsperson, you can purchase with confidence knowing that REI will be with you for the long haul.
What does REI do with returned items?
REI has a very straightforward return policy on all items purchased from its stores or website, stating that customers can return new, unused items in original packaging within one year from the date of purchase with a valid receipt or account lookup for a refund.
For online orders, products can be returned with a free shipping label via the website.
For items returned within 45 days of the purchase date, customers will receive a full refund in the original payment method. For items returned after 45 days and before 1 year, customers will receive a full refund in the form of an REI gift card.
All returned items must be in their original condition and cannot be damaged or altered in any way. REI reserves the right to refuse any item that appears to have been used or is damaged in any way. If the returned item is deemed unfit, REI will send it back to the customer.
It’s important to note that there are certain items that are non-refundable, such as ammunition, food, and explosives.
If customers are not satisfied with their purchase for any reason, REI will gladly assist them in exchanging the item for something else. The customer must take the item to an REI store to be exchanged, and must have the original receipt or account lookup.
Items must also be in new, unused condition, and cannot be damaged or altered in any way.
Does REI inspect returns?
Yes. REI has a thorough inspection process for all returned items. Customers are asked to return their damaged products in the original packaging materials, along with all components and accessories.
Upon receiving the returned item, the team at REI check the product for any damage. If the item is found to be defective, REI will initiate the warranty process and, if necessary, may offer an exchange or a refund, as applicable.
If the returned item is in good condition and without any manufacturing defects, REI may perform an assessment and proceed with a repair, exchange or return. In addition, credit-card purchases may be checked for fraud and verifiability before a refund is issued.
Do returned items get thrown away?
No, returned items don’t typically get thrown away. When customers return items, businesses typically have specific protocols in place to evaluate the condition of the item and determine what should be done with it.
Depending on the product and circumstance, returned items may be put back on the shelf in their original condition, returned to the manufacturer, sold at a discount, or donated to a charitable organization.
Generally, items that are returned are not thrown away if they can still be used.
What do stores do with items that are returned?
When items are returned to a store, there are a variety of things that can happen to them depending on the policy of that specific store. Generally, most stores will inspect the item to make sure it is not damaged and in returning condition.
If the item is in sellable condition and still has tags, it will usually be placed back on the shelves either in the same location it originally came from or put in a clearance rack with a reduced price.
If the item is somewhat damaged, some stores may attempt to repair it and then put it back on the shelf for sale again. If the item is severely damaged or simply not in sellable condition, it will usually be discarded.
What happens when a product is returned?
When a product is returned, it means that a customer is not satisfied with the product and wishes to exchange it for a different item or to receive a refund. Depending on the store’s policies, the customer may be asked to fill out a return form and present proof of purchase such as a receipt.
Once the form is filled out and validated, the product is then shipped back to the manufacturer or distributor, where it is inspected for any damages or defects. If the returned product is found to be defective or damage, the customer will be refunded or the product will be replaced with a new one.
If the product is not damaged or defective, the store may choose to offer store credit for the return or it may require a restocking fee. In this case, the customer may be able to receive a partial refund, depending on the refund/return policy of the store.
Can you exchange an item to REI after a year?
Yes, you can exchange an item to REI after a year. The REI 100% Satisfaction Guarantee allows you to return or exchange an item within one year of purchase. At REI retail stores, you can simply return or exchange your item with the original receipt or packing slip.
If you don’t have your receipt, store personnel may be able to look up your purchase in the system. For online purchases, simply log in to your REI. com account to initiate a return or exchange. In either case, exchanges and returns are subject to REI’s standard return or exchange policy.
Non-returnable items include clearance, garage sale and event items, personalized items, items marked “all sales are final,” and items marked “non-refundable. ”.
What is the return policy for REI outlet?
REI Outlet offers a generous return policy, allowing customers to return items if they are dissatisfied with them for any reason. Depending on which types of products are being returned and the specific product condition, customers can choose to receive a full refund or a store credit.
Refunds are accepted within 90 days of purchase and must include the original product packaging, tags, and paperwork. If the item was purchased using a credit card, the refund will typically be credited to the same card.
If any product is being returned without a receipt, the customer will receive a store-credit refund at the current lowest sold price on the item.
Store credits are valid for one year from the date of issuance and return shipping fees may not be included. Any items that have been priced reduced for final clearance in the Outlet may not be refunded and must instead be exchanged for another Outlet item or a store credit.
For exchanged items, the credit will only cover the lowest sold current price, not the price paid for the original item.
It is important to note that items returned to REI Outlet for defects or quality concerns will always be refunded. REI reserves the right to inspect any returned items and if found to be in unsatisfactory condition, a refund or store credit may be refused and the item returned to the customer.
How does the REI anniversary sale work?
The REI Anniversary Sale is a great way to save on outdoor gear and apparel from REI each year. Every year in May, REI holds a massive member-exclusive sale for members and non-members alike. During the sale, REI takes up to 50% off select items both in-store and online.
In addition, members often receive additional discounts on top of the sale prices. The values range from 10% off full price items to 50% off or more on certain clearance items.
At the REI Anniversary Sale, you’ll find great discounts on popular items like camping gear, hiking boots, and rain jackets. Plus, the sale also includes discounts on accessories like water bottles, hats, and backpacks.
In order to take advantage of the savings, you’ll need to become a member of REI. If you’re already a member, then you’re all set. But if you’re not already a member, you can join on the day of the sale and still get the great prices.
The sales usually start in the spring, but you can also save during the fall sale season. Make sure to check the REI website for sale dates and times, so you don’t miss out on the great deals.
Do REI awards expire?
Yes, REI awards do expire. Each individual award has its own expiration date, so make sure to check the details of your award when you receive it. Generally speaking, you’ll want to use your award as soon as possible to make sure you don’t miss out on any potential benefits.
REI awards generally can’t be transferred to another person, so it’s important to use them before the expiration date. Additionally, once your award has expired, it can’t be renewed or reissued, so make sure to use your award before the expiration date in order to gain the most value from it.
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How long are REI rewards good for?
REI rewards are good for a full year from the date they were earned. To help members track their REI rewards, an email will be sent out at the end of each quarter to remind members how much money they have available in rewards.
Members also have the ability to view their available rewards balance within their REI account. To use rewards, members must add them to their account at checkout by entering their sign-in information.
Rewards can be combined with other offers, and can be used on qualified items found in-store or online. If a member does not use their rewards within a year, the money in their rewards account will be forfeited and sent to the REI Outdoor Conservation Fund.
