Bomgar is a remote support software that provides IT professionals with a secure, easy-to-use platform for remotely accessing and controlling a wide range of devices. The cost of Bomgar varies depending on several factors, including the size and complexity of your organization, the number of devices you need to support, and the specific features you require.
For small businesses, Bomgar offers a range of affordable and customizable plans that cater to organizations with fewer support needs. These plans typically start at around $1,599 per year and provide users with access to core features such as remote support, unattended access, chat support, and integration with popular ticketing systems.
For larger organizations or those with more complex support requirements, Bomgar provides enterprise-level plans that offer advanced features such as session recording, multi-factor authentication, and advanced analytics. These enterprise plans typically start at around $7,995 per year and provide users with access to a range of additional benefits, including customized branding, 24/7 support, and dedicated account management.
It is also worth noting that Bomgar offers a range of pricing options to help meet the needs of different organizations. For example, they offer both perpetual licenses and subscription-based pricing models, as well as discounts for non-profit organizations and educational institutions.
Overall, the cost of Bomgar can vary widely depending on the specific needs of your organization. However, the platform provides users with a powerful, easy-to-use remote support software that can help improve productivity, reduce downtime, and increase user satisfaction.
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Is BeyondTrust the same as Bomgar?
BeyondTrust and Bomgar are two distinct technology companies that offer different solutions within the realm of cybersecurity. While these two companies may appear to be similar at first glance, they have their own unique offerings that set them apart from one another in significant ways.
BeyondTrust provides a comprehensive suite of privileged access management (PAM) solutions that help companies secure their critical systems and sensitive data from unauthorized access. This includes solutions for password management, vulnerability management, and endpoint protection, among others.
BeyondTrust’s PAM solutions aim to provide a range of capabilities to enable businesses to minimize their risk of cyber attacks while also simplifying their overall security infrastructure.
On the other hand, Bomgar focuses on remote support and privileged access solutions. Bomgar’s remote support solutions allow IT and customer support teams to access and troubleshoot remote devices, while their privileged access solutions provide secure access to critical systems and applications. Bomgar’s solutions help companies to maintain compliance and security across their networks, while also simplifying support operations and reducing overall costs.
Despite their differences in focus and product offerings, there is some connection between BeyondTrust and Bomgar. In 2018, BeyondTrust acquired Bomgar and integrated their remote support and privileged access solutions into their own product portfolio. While the Bomgar brand no longer exists as a standalone entity, many of their solutions are now available as part of BeyondTrust’s broader suite of cybersecurity solutions.
While BeyondTrust and Bomgar may share some similarities in terms of their focus on privileged access and security, they are ultimately two distinct companies that offer different solutions within the cybersecurity space. BeyondTrust is primarily focused on PAM solutions designed to secure critical systems and data, while Bomgar offers remote support and privileged access solutions to streamline IT and support operations.
However, due to the acquisition of Bomgar by BeyondTrust, some of Bomgar’s solutions are now available as part of BeyondTrust’s overall product suite, providing a more comprehensive set of offerings to businesses looking to bolster their cybersecurity defenses.
What is bomgar used for?
Bomgar is a remote support solution that enables IT teams and customer service representatives to remotely access and control desktop computers, servers, and mobile devices of their clients or customers over the internet. The software allows support teams to provide assistance regardless of the location of the user, solving technical issues faster, reducing downtime and improving customer satisfaction.
Organizations use Bomgar for different purposes; some use it for remote support, others for privileged access management, and some as a secure access gateway. The tool enables IT teams to address issues quickly without needing to be physically present, reducing the need for in-person meetings, which improves efficiency and productivity while reducing the cost for the organization.
Bomgar provides a secure platform for remote access, ensuring that cybercriminals cannot exploit vulnerabilities to gain unauthorized access to the system. In this way, Bomgar helps to protect sensitive information and prevent the risk of data breaches. The software can also comply with regulatory requirements such as HIPAA, PCI, GDPR, and SOX, making it a suitable solution for organizations in regulated industries.
Organizations can also leverage the Bomgar platform to enable collaborative support, making it possible for multiple people to access and work on the same device simultaneously. Support representatives can share and transfer files, chat with users, and record the entire support session for future reference.
Bomgar is a robust remote support solution that helps organizations provide efficient and secure support to their customers or employees. It offers a secure platform for remote access, enables collaborative support, and ensures regulatory compliance. With Bomgar, organizations can improve productivity, reduce downtime, and provide a better customer experience.
How does Bomgar remote support work?
Bomgar remote support operates on a cornerstone of providing secure support to remote customers or clients of an organization, anywhere and anytime. The process involves an online support platform that connects a support representative with a remote client, allowing them to access their device and provide real-time support.
Bomgar’s remote support software is an effective tool utilized by many organizations across different industries for delivering efficient and faster support to their customers, with a high level of security and seamless interaction.
One of the significant benefits of Bomgar remote support is its compatibility with almost all types of devices, including computers, mobile phones, tablets, and servers, regardless of the operating system in use. This makes it possible for a customer to receive support on any device from a technician working remotely from the comfort of their office.
To access Bomgar remote support, customers initiate a support request by clicking a link or button on the organization’s website. This link automatically opens up a support session and establishes a secure connection by generating a unique session key for every support request. The support key access code is then shared with the support technician, who logs into the Bomgar interface to access the remote device with the customer’s approval.
Once the secure connection is established, remote technicians can access the client’s device and perform various diagnostic procedures or actions depending on the type of support required. The technician can take control of the remote device, share files or diagnose the issue remotely, without the need to be physically present at the client’s location.
Moreover, the Bomgar remote support platform offers additional features that ensure maximum security during and after a support session. These features include end-to-end encryption, multi-factor authentication, session recording, and detailed reporting for regulatory requirements.
Bomgar remote support solutions are an efficient way for organizations to provide secure and timely support to their clients or customers. It provides a fast and effective way to resolve issues without leaving the office, making it incredibly efficient while ensuring a client’s privacy and data security.
Organizations across various industries can benefit from this platform, improving customer satisfaction through quick and reliable issue resolution.
Is bomgar RDP?
Bomgar is not necessarily a Remote Desktop Protocol (RDP) in the traditional sense. Instead, it is a comprehensive remote support solution that allows IT professionals to remotely manage, support and troubleshoot computers, servers, and mobile devices. Although RDP allows remote access to another computer, it is limited in terms of its security mechanisms, authentication methods, and administrative controls.
Bomgar is more secure than RDP because it offers end-to-end encryption, multifactor authentication, and granular access controls that allow IT professionals to limit the access of remote users to specific applications, files or data on a need-to-know basis. Additionally, Bomgar enables IT professionals to record and audit remote sessions to ensure accountability and compliance with industry regulations.
Another key difference between Bomgar and RDP is that Bomgar supports a wider range of operating systems, devices, and networks compared to RDP. Bomgar works across Windows, Mac, and Linux operating systems as well as mobile platforms like iOS and Android, whereas RDP is mostly limited to Windows.
With Bomgar, IT professionals can provide remote support and troubleshooting to end-users anywhere in the world. This makes it a valuable tool for organizations with employees or customers in different countries or regions. RDP, on the other hand, is mostly used for remote access to a specific computer on the same network or LAN.
Overall, while Bomgar shares some similarities with RDP in terms of remote access capabilities, it is much more than just a basic remote desktop protocol. Bomgar is a full-featured remote support solution that offers enhanced security, greater flexibility, and improved performance compared to RDP.
Are Bomgar sessions recorded?
Yes, Bomgar sessions can be recorded if the user initiating the session chooses to do so. This feature is particularly useful for companies that need to comply with regulatory requirements or to maintain a record of their sessions for internal audits or training purposes.
Recording a Bomgar session can be done in different ways. The first and most common way is to enable session recording before starting the session. The person initiating the session can do this by clicking on the Recording button on the Bomgar console. Another way to record a session is to set up a policy that automatically records all sessions or a specific type of session based on specific criteria such as the user’s role, the type of support being provided, or the system being accessed.
Regardless of the method used to initiate the recording, once the session starts, all actions and interactions that occur during the session are recorded, including file transfers, chats, and remote control operations. The recording captures everything displayed on the customer’s desktop screen, as well as sound and video if there are webcams or microphones being used.
The recorded session can then be accessed and viewed later by authorized personnel. Bomgar provides a centralized recording storage facility that can securely store all sessions, making it easy to access, search, and filter recorded sessions based on various criteria such as date, user, and session type.
It is important to note that recording a session should be done in compliance with data protection laws and regulations in the user’s region. Companies should always inform customers before recording sessions and obtain their explicit consent. By doing so, they can build trust with customers and ensure that the recorded sessions are used only for legitimate purposes.
Bomgar sessions can be recorded if the user initiating the session chooses to do so. Recording sessions can help companies comply with regulatory requirements, maintain a record of their sessions for internal audits and training purposes, and improve customer service. However, companies should always ensure that the practice is conducted in accordance with applicable laws and regulations and with the explicit consent of the customers.
Is Bomgar Hipaa compliant?
Yes, Bomgar is HIPAA compliant. The Health Insurance Portability and Accountability Act (HIPAA) is a federal law that sets standards for handling sensitive patient health information. As Bomgar provides remote support software to healthcare organizations, it is considered a business associate under HIPAA regulations.
As such, Bomgar must adhere to certain standards and regulations mandated under HIPAA to ensure the protection and privacy of sensitive patient data.
Bomgar meets the criteria of HIPAA’s Security Rule, which mandates administrative, physical, and technical safeguards to protect the confidentiality, integrity, and availability of ePHI (electronic protected health information). Bomgar’s remote support solutions undergo stringent security audits and assessments to ensure compliance with these regulations.
Bomgar also provides features such as multi-factor authentication and session recording to enhance security and traceability, ensuring that healthcare organizations can comply with HIPAA’s access control and auditing requirements for remote support sessions.
In addition, Bomgar undergoes regular risk assessments to evaluate threats to ePHI and employs a team of security and privacy experts to help identify and address any gaps in their security and compliance posture.
Overall, Bomgar takes its commitment to HIPAA compliance seriously, investing significant resources into its security and privacy programs to ensure that its software remains compliant with regulations and assists healthcare organizations in achieving their compliance goals. Therefore, healthcare organizations can confidently use Bomgar knowing that it complies with the HIPAA regulations.
Why did Bomgar become BeyondTrust?
Bomgar became BeyondTrust as a result of an acquisition in 2018. Initially, Bomgar was a remote support solution provider that focused on enabling IT teams to access and control remote desktops and servers securely. The company’s primary goal was to help IT organizations streamline their support operations and provide faster and more efficient customer service.
However, as the IT landscape evolved, Bomgar realized that its customers needed a broader range of cybersecurity solutions beyond remote support. This prompted the company to expand its product offerings to include privilege access management, vulnerability management, and asset management solutions.
In 2018, Bomgar was acquired by BeyondTrust, a leading provider of privileged access management solutions. The acquisition marked BeyondTrust’s transition from a point solution provider to a holistic cybersecurity solution provider. BeyondTrust’s strategic vision is centered around providing a comprehensive set of solutions to help organizations manage and secure privileged access to endpoints, critical infrastructure, and sensitive data.
The fusion of Bomgar and BeyondTrust brought together two companies that shared a fundamental understanding of the importance of managing privileged access and securing critical data. Together, they were able to offer customers an end-to-end cybersecurity solution, from securing privileged access to managing vulnerabilities at the endpoint and across the network.
Bomgar became BeyondTrust to leverage the company’s expertise in privileged access management and offer a comprehensive set of cybersecurity solutions to its customers. The acquisition allowed both companies to complement each other’s strengths and create a powerful cybersecurity company capable of addressing the evolving needs of organizations.
Did BeyondTrust buy Bomgar?
Yes, BeyondTrust did buy Bomgar in 2018. BeyondTrust is a trusted provider of privileged access management solutions that offer companies more control over their IT infrastructure. On the other hand, Bomgar is a remote access software company and is one of the most popular remote support products used by technicians globally.
The purchase of Bomgar is an important move for BeyondTrust as it enables them to expand their product lines and offer a more comprehensive solution to their clients.
In addition to expanding their product offerings, BeyondTrust’s purchase of Bomgar also allows them to expand their global reach. Bomgar has a large customer base throughout the world and by acquiring them, BeyondTrust has access to these customers and their respective markets. This acquisition strengthens BeyondTrust’s position in the market and allows them to better serve the needs of their customers.
BeyondTrust has made it clear that they intend to continue to support and invest in the Bomgar product line, meaning that Bomgar’s customers can expect continued support and development in the future. The acquisition of Bomgar ensures that BeyondTrust stays at the forefront of privileged access management solutions and remote support software.
Overall, BeyondTrust’s purchase of Bomgar is a significant move that enables the company to expand both their product offering and global reach. It’s a clear indication that BeyondTrust is committed to providing the highest quality solutions to their customers and will continue to invest in their future.
What protocol does BeyondTrust use?
BeyondTrust uses a combination of protocols to ensure secure communication and data transfer between its solutions and clients. At the core of their security architecture is the use of the Secure Sockets Layer (SSL) and Transport Layer Security (TLS) protocols which are designed to create a secure and encrypted connection between two endpoints.
SSL/TLS protocols are particularly useful for securing web and internet-based transactions.
BeyondTrust also employs the Remote Desktop Protocol (RDP), which enables remote access to Windows-based servers or workstations. RDP provides reduced latency and improved performance of the remote desktop interface, which ensures a seamless user experience while securely accessing remote networks.
Finally, BeyondTrust’s privileged access management solution Privilege Management for Windows (PMW) utilizes Kerberos and NT LAN manager (NTLM) protocols to authenticate users and grant them access to restricted resources. These protocols provide enhanced security measures to ensure that user credentials are protected, and access privileges are granted only to authorized users.
Overall, BeyondTrust adopts a multi-layered security approach using various protocols that work together to protect sensitive data and maintain the integrity and confidentiality of communication channels.
What type of software is bomgar?
Bomgar is a type of remote desktop software that enables IT professionals to remotely access and control computers, laptops, and other devices. This type of software is commonly used in the IT industry to provide technical support and troubleshooting services. With Bomgar, IT professionals can connect to a user’s computer or device remotely and take control of it to diagnose and fix issues even if the user is located in a different location.
This capability greatly enhances the efficiency and effectiveness of IT support by eliminating the need for on-site visits to resolve technical issues.
Bomgar is a highly secure software that employs encryption technology to protect data transmissions between the remote computer and the support technician. It also provides an audit trail of all remote sessions, ensuring accountability and compliance with established security policies. Bomgar can be used across various platforms and devices, including Windows, Mac, Linux, iOS, and Android, which makes it highly versatile and useful in diverse IT environments.
In addition, Bomgar provides a range of helpful features to support IT professionals in their day-to-day tasks, such as the ability to transfer files and peripherals from the remote computer to the technician and vice versa. It also supports collaborative work, enabling IT teams to work on the same remote computer simultaneously.
Overall, Bomgar is a sophisticated remote desktop software solution that is highly valued in the IT industry for its security, efficiency, and versatility. It has become a go-to tool for IT support teams in organizations of all sizes, helping to streamline the technical support process and improve overall IT service quality.
Is Bomgar safe to use?
Bomgar is a secure remote support tool that addresses cybersecurity concerns. It is built with several security features that ensure the safety of your remote session. Some of these features include end-to-end encryption, secure storage, and granular access controls.
Bomgar uses AES-256 encryption to protect all data transmitted between the technician and the end-user. AES-256 encryption is highly secure and widely used in the financial and military sectors. It ensures that all communication is encrypted and that data transmissions are secure. The use of encryption ensures that your data remains confidential and isn’t subject to interception or tampering.
Bomgar also incorporates several security features to safeguard its users against cyber attacks. It limits access rights to the remote session, ensuring that only authorized personnel can access the system. It also provides unique session keys, which prevent unauthorized access by individuals with malicious intentions.
Bomgar also complies with strict security standards. It is SOC 2 Type II certified, which means that it has implemented a comprehensive security framework that is assessed by an independent auditor. Furthermore, Bomgar is ISO 27001 certified, which reflects the robustness of the company’s information security management system.
Bomgar is safe to use and includes several security measures that help ensure the overall security of the remote support system. However, as with any technology, it is essential to practice caution and use common sense when using Bomgar or any other remote support solution.
How do I access Bomgar?
To access Bomgar, you would first need to ensure that you have the required credentials and login information. This typically means having a valid username and password issued by your organization, as Bomgar is often used as a remote support platform for IT professionals and similar organizations.
Once you have these credentials, you can access Bomgar through a web browser by entering the appropriate URL provided by your organization. This may be a specific sub-domain or URL path that directs you to the Bomgar login page.
From there, you will be prompted to enter your credentials and verify your identity. If using a shared computer or network, it may be important to ensure that you properly log out of Bomgar and other accounts to prevent unauthorized access or security breaches.
Once you have successfully logged in to Bomgar, you will be able to utilize its various remote support features and tools, such as screen sharing, chat support, and file transfers. These can be used to help troubleshoot and resolve various technical issues or provide support to users and clients from a distance.
What is Bomgar remote access?
Bomgar remote access is a software solution that enables organizations and businesses to access and provide support to remote computers and devices from anywhere in the world. It is a powerful tool that allows IT administrators, support teams, and technicians to access computers, laptops, servers, and mobile devices remotely with the help of the internet.
With Bomgar remote access, support teams can troubleshoot issues, repair software installations, and deploy new applications without the need for physical access to the device. The software enables remote control of devices, allowing technicians to see the user’s screen, interact with applications and perform remote actions.
Bomgar remote access simplifies the process of providing remote technical support. By granting remote access to IT staff, organizations can improve their response times and reduce downtime by quickly resolving issues. With Bomgar remote access, support teams can provide assistance in real-time, regardless of the location of the device.
Bomgar remote access is highly secure as it uses end-to-end encryption to secure all communications between the technician and the remote device. The software enables remote access without compromising the security of sensitive information, and it provides full audit trails, ensuring compliance with regulatory requirements and providing transparency.
Bomgar remote access is a robust and secure software solution that provides remote access to computers and devices to facilitate technical support, troubleshooting, and application deployment. It is an essential tool for businesses and organizations that require remote technical support and provides numerous benefits, including reduced downtime, improved efficiency, and enhanced security.
Is SSH same as RDP?
No, SSH is not the same as RDP. They are two different protocols used for different purposes.
SSH (Secure Shell) is primarily used for remote access to a UNIX-based system. It provides secure access to the command-line interface of the system. SSH is a cryptographic network protocol that provides a secure connection between a local computer and a remote server. It uses public-key cryptography to authenticate the remote server and client, and it encrypts all data transmitted between the two.
On the other hand, RDP (Remote Desktop Protocol) is a proprietary protocol developed and owned by Microsoft. It is primarily used to remotely access Windows-based systems. RDP provides access to the Windows desktop environment, allowing remote users to interact with the graphical interface and use all the applications installed on the remote system.
RDP is commonly used for remote administration, support, and virtual desktop infrastructure (VDI) deployments.
While both protocols provide secure access to remote systems, they differ in the type of access they provide. SSH is based on a command-line interface, while RDP provides access to a full desktop environment. SSH is commonly used by system administrators to manage servers and network devices, while RDP is often used by remote workers and IT professionals to access their desktop environments from a remote location.
While SSH and RDP are both protocols used for remote access, they are not the same. SSH is used to access UNIX-based systems via a command-line interface, while RDP is used to access Windows-based systems via a graphical desktop interface.
