The 18 columns of a service request are called Incident Number, External Reference, Customer Name, Creation Date, Closing Date, Creation Time, Closing Time, Entered by/High Priority, Originating Zone, Status, Category Group, Category, Related Count, Affected Location, Requested By, Requested By Telephone, Requested By Email, and Impact.
Each column is important to track the progress of a service request and provide the customer with up-to-date information regarding their request. Incident Number tracks its request’s identity and is used to mark any communications or interactions associated with a particular request.
External Reference is used to connect to a related system that tracks different service requests. Customer Name allows for quickly verify customer related details, as well as reference any account or membership that the customer may have.
The Creation Date and Time allows for easier tracking to determine how long the request has been in the system and how long it is taking to resolve. The Closing Date, Time, and Entered by/High Priority column provides a record of who, when, and how the request was finalized.
The Originating Zone tracks a request’s source, so that appropriate personnel and staff can address it. The Status is used to identify a request’s current state, while the related count tracks who, if any, connected requests are related.
Affected Location and Requested By store customer details, as well as any necessary information regarding the customer’s request. The Requested By Telephone and Requested By Email store customer’s contact details to help ensure quick resolution and feedback.
Lastly, the Impact column is used to provide information regarding the request’s overall impact on the customer and their use of their services.
Table of Contents
What is the name of column 18?
The name of column 18 depends on the table in which it is included. Generally, it is best practice to give each column a descriptive name that clarifies the contents of the column. For example, if the table includes a list of student names, column 18 might be labeled “Last Name”.
If the table includes a list of books, column 18 might be labeled “Publication Date”. Therefore, it is impossible to provide an answer without referring to the specific context of a given table.
Why are the elements in column 18 called noble?
The elements in column 18 are known as the noble gases because they have extremely low reactivity. This is due to their electronic structure; they contain outermost (i. e. valence) shells that are completely filled with electrons, and so the nucleus is shielded by a ‘complete’ shell of electrons, making them resistant to reacting with other substances or being oxidized.
This means that the noble gases are ideal for use in many industrial and consumer products. They are often used as inert gases to displace air in enclosed spaces and protective atmosphere in certain electrical and electronic equipment.
They can be used to fill light bulbs, provide shielding from radiation, and even provide a cooling medium for nuclear power plants. They are also used in products and services such as medical imaging, fluorescent lighting, and cryogenics.
The ‘nobility’ of these elements reflects their stability and low reactivity, and this stability can be seen in how they behave in many applications.
Is 18 group A representative element?
No, 18 is not a representative element. A representative element is an element from the first row of a particular group or period in the periodic table, often referred to as the s-block. Representative elements have very similar physical and chemical properties, such as a relatively low electronegativity and thermodynamic stability.
Representative elements also tend to have reactions that are relatively simple and easily predicted. Group 18 on the other hand includes noble gases, which have unique properties that set them apart.
Noble gases have a full outer energy level which makes them unreactive and they do not typically bond with other elements or molecules.
Why does 3rd group has 8 and not 18 elements?
The third group has 8 elements because it is an “s” block group in the periodic table, which includes the elements calcium, strontium, barium, radium, and the elements in the lanthanide series, scandium, yttrium, and lanthanum.
These elements have unique physical and chemical properties that make them distinct from the other main groups of elements. They all have a certain number of valence electrons which is indicative of the element’s stability.
In particular, the elements in this group all have eight valence electrons, which is why the third group has eight elements and not eighteen elements.
