It depends on the Aircall plan that you choose. Generally, each Aircall plan sets a maximum amount of data which can be used in a given month. For example, the Starter plan comes with no data limit, whereas the Plus plan comes with 10 GB of data and the Pro plan comes with 20 GB of data.
If you exceed your plan’s limit of data, then either you will be charged a per-GB rate or the call quality might suffer. So it is important to understand your plan’s data limit and make sure you don’t exceed the allocated amount.
Additionally, Aircall also offers international calls, and your data usage will vary depending on the country and region you are calling.
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How long is Aircall free trial?
Aircall’s free trial lasts for 14 days. During the free trial, you will have access to all of the features of the product, for free. You also won’t be asked for any payment information. The free trial gives you time to see if Aircall is the best fit for your business and to try out all of the features without any risk.
After the 14 days, you can decide to purchase the product or go through the cancellation process.
How does Aircall work?
Aircall is a cloud-based phone solution that allows businesses to set up multiple lines and turn any device into a business phone. The service works by connecting to your existing communication infrastructure through the internet, allowing you to make and receive calls using a regular telephone number.
With Aircall, users can set up a phone system with their existing devices. The platform supports desk phones, softphones, and smartphones so you can connect multiple users from one location or have remote employees scattered throughout different offices.
Each user can have multiple lines for call forwarding and call transfers, as well as voicemail, call queuing, and other features.
Aircall also offers a powerful control center with features like user and call reporting, contact management, call routing, IVR (Interactive Voice Response) options, and automated tasks. The control center is designed to save time and help your team be more organized—giving your business an edge in customer service.
Overall, Aircall is an all-in-one solution for businesses of any size, allowing you to easily set up a reliable, efficient phone system without requiring IT resources. The cloud-based technology integrates seamlessly with your existing system, enabling your team to make and receive calls, set calling rules and procedures, and access reports in real-time.
Is Aircall a VoIP?
Yes, Aircall is a Voice over Internet Protocol (VoIP) phone system. It is a cloud-based communications system that allows businesses to make and receive calls over the internet. The system uses secure, high-quality technology to enable voice calls, SMS, and video conferencing – all over the same system.
With Aircall, users can customize their phones’ features through an easy-to-use dashboard, and have access to call automation and call routing features. Additionally, users can scale their phone system in real-time, as their business needs change.
All of these features make Aircall an ideal VoIP system for businesses of any size.
Is Aircall Hipaa compliant?
Aircall is an integrated phone system for businesses. While it does not specifically address HIPAA compliance, Aircall does take a number of security precautions to protect user data. It encrypts user data using TLS 1.
2 and stores it using AWS’s encryption system. All documents, files, and reports are securely stored in Aircall’s databases, and the system is protected by the latest firewalls, malware protection, and intrusion detection systems.
Aircall also offers the ability to set up two-factor authentication, which adds an extra layer of security.
In order to be fully HIPAA compliant, businesses should also have their own staff protocols in place and ensure that they are following guidelines and policies related to data protection as required by HIPAA and other applicable laws.
Businesses should also ensure that they are training employees and contractors on how to safely use and store data. Having a comprehensive understanding of security measures, policies, and business protocols in place is necessary for your business to remain HIPAA compliant.
Does Aircall have text messages?
No, Aircall does not have text messages as a feature. Aircall is a cloud-based phone system that focuses on specific solutions for customer service teams. It includes features such as call tracking and recording, advanced call routing, call distribution, conference calls, voicemail, and analytics.
Some of its unique features include an intuitive interface, customizable workflows, and integration with the leading customer relationship management (CRM) solutions, such as Salesforce and HubSpot. Aircall also offers an Agent Connect service that allows customers to contact agents via landline, mobile, and browser call-back.
It is an ideal tool to help customer service teams respond to customer inquiries quickly, efficiently, and accurately.
Can you receive texts on Aircall?
Yes, you can receive text messages on Aircall by enabling text messaging on your phone number through Aircall’s settings. After texting your phone number is enabled, you can receive and respond to text messages from customers.
When a customer sends you a text, you will receive a notification in your Aircall app, allowing you to quickly respond. You can also manage text conversations in the app and view the conversation history with each customer.
In order to ensure you are staying compliant with the regulations for text messaging, you can also impose text message credits for each conversation. Lastly, you can also integrate Zendesk and Salesforce with the Aircall App to keep all text messages from customers in one place.
Are Aircall calls recorded?
Yes, Aircall calls can be recorded. Aircall has reliable, secure, and compliant call recording capability for businesses. Using call recording for incoming and outgoing calls, businesses can easily maintain a record of customer conversations.
Aircall’s call recording feature allows you to record, save and access recordings easily through the desktop app and the cloud-based team dashboard. Call recording is also a handy tool for internal coaching and providing feedback to customer service teams.
It can also be used to help employees with training and to evaluate customer service performance. Aircall call recording is secure and compliant, with data stored in a secure and encrypted environment, ensuring conversations remain confidential.
With the optional transcription feature, businesses can also have recordings automatically transcribed to gain quick insights into customer conversations. Additionally, you can store your recordings for as long as you need in your own private storage.
Can I use Aircall for WhatsApp?
No, you cannot use Aircall for WhatsApp. Aircall is a cloud-based business phone system that helps teams connect in a personalized and productive way. It provides features such as call routing, call logging, and local numbers, as well as integrations with popular business tools like Salesforce, Zendesk, and HubSpot.
It is not compatible with WhatsApp or any other messaging app.
Is Aircall expensive?
Aircall is a VoIP solution for businesses, providing them with a complete set of features to optimize business communication. Overall, whether or not Aircall is expensive is dependent on the type of plan that you choose and the number of users that you have.
When it comes to plans, Aircall offers four different plans – Starter, Pro, Business, and Enterprise. The Starter plan comes with a pricing of just $30 per user per month, and it provides unlimited calling and SMS messages, shared lines, and two team inboxes.
The Pro plan has a pricing of $60 per user per month, and it includes all the features of the Starter plan, along with unlimited users, integrated Wallboard, and phone settings. The Business plan is a bit more expensive, with a pricing of $90 per user per month, and this plan includes all the features of the Pro plan along with Desk Presence, Referenceable Clients, Webhooks, Custom Tickets, and Automations.
Finally, the Enterprise plan has a pricing of $120 per user per month, and it includes all the features of the Business plan.
The pricing of Aircall depends on the number of users that you have. For instance, if you have five users, then the total price for the Starter plan would be just $150/month, and for the Business plan, it would be $450/month.
Additionally, Aircall does offer discounted prices for larger teams and long-term commitments.
In conclusion, the cost of Aircall is ultimately dependent on the type of plan that you choose, and the number of users that you have. The Starter plan is relatively affordable, with a pricing of just $30 per user per month, while the Enterprise plan is significantly more expensive, with a pricing of $120 per user per month.
Additionally, Aircall does offer discounted prices for larger teams and long-term commitments.
Are calls recorded on Aircall?
Yes, calls are recorded on Aircall. Calls can be recorded manually and automatically on Aircall. With manual recording, the agent who takes the call can choose to activate call recording at any point during the call.
To do this, he or she just needs to press the Record icon in their Aircall app. With automatic recording, agents can set up Aircall to record incoming calls when they’re made. This will record the entire conversation automatically, before the agent has a chance to press the Record button.
Recorded conversations are automatically stored in the Aircall cloud, and can be accessed in the Calls category of your Aircall Dashboard with our call analytics feature.
How do I associate my number with Aircall?
To associate your number with Aircall, first visit the Aircall dashboard at dashboard. aircall. io. Once at the dashboard, you will need to login with your account credentials and navigate to the ‘Settings’ tab.
Once at the Settings tab, look for ‘Phone Numbers’ and click on it. You will then be redirected to the Phone Numbers page where you can configure your number. Click the ‘Add My Number’ button, then follow the steps to enter your number and area code, input your billing information and confirm the number and area code.
Once all the steps have been completed, simply submit your number and Aircall will start the process of linking the number to your account. Once the number has been linked, you can begin using it for business calls with Aircall.
How many customers does Aircall have?
Aircall does not publicly disclose how many customers they have. However, they recently shared that they now “support over 10,000 businesses in over 100 countries”. This suggests that the number of customers is in the tens of thousands.
Aircall has become a leading cloud-based phone system for businesses around the world. It offers features such as an AI-powered call routing system, integrations with popular applications, and call insights for deeper analytics.
Their customer base is primarily small-to-mid sized businesses.
Aircall has grown quickly over the last few years, and they have seen a surge in demand for their services in 2020 as more businesses have switched to remote work. They are regularly adding new features and capabilities to meet the needs of their customers.
Given the rapid growth and increasing demand, it is likely that the number of Aircall customers will continue to increase in the coming years.
Where are my Aircall recordings?
Your recordings are stored within Aircall and can be easily accessed. Simply click on the “Calls” tab located in the left navigation panel of your Dashboard. On the Calls page, all of your past calls and recordings are listed.
Filter your calls to find specific recordings and click on “View Details” to view the entire call and its attached recording. If you made a voicemail recording, you can also access that within the “Voicemails” tab, located in the same left navigation panel.
From the Voicemails page, click on “View details” to view the attached voicemail recording.
