It usually takes StockX 1-2 business days to verify an item before it is shipped out. Verification usually takes between 8 and 12 hours. First, the item is checked for authenticity using StockX’s proprietary authentication system.
That system is designed to detect counterfeit products, spot inconsistencies, and ensure that the items being sold match the product description. Once an item passes the testing process, it is verified and prepared for shipment.
StockX also ensures that all sneakers come with original manufacturer box, laces, and original insoles. StockX verification helps to protect the buyer by ensuring the authenticity and condition of the products.
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What happens if the seller doesn t ship in 3 days on StockX?
If the seller does not ship the item within three days when using StockX, the buyer may be entitled to a full refund or cancellation of the order. The buyer must contact the seller to let them know that they have failed to ship the item and have not responded to the buyer within 3 days.
The buyer also has the right to contact StockX to demand that the seller indicate when they plan to ship the item or seek a refund. StockX will then contact the seller and remind them of their obligation to ship the item or provide the buyer with a full refund or cancel the order.
If the seller fails to respond to the buyer within two business days, StockX will void the order and will provide the buyer with a full refund.
How long does it take to wait for seller to ship on StockX?
The amount of time it takes for the seller to ship an item on StockX can vary depending on various factors. Generally, it takes 48 to 72 hours for the seller to process and ship the item from the moment it is confirmed that the buyer has made payment for the item.
The seller must also indicate a shipment tracking number for the order, which then typically takes anywhere from 2 to 8 days for the item to be delivered, depending on the type of shipping service the seller selects.
The buyer will be able to review this shipment tracking number, as well as any further updates on the order, on their StockX account.
What if I get scammed on StockX?
If you believe you have been scammed on StockX, the first thing you should do is contact StockX immediately and alert them to the problem. Be sure to include all relevant information such as the date, time, product purchased, purchase price, description, seller, and any payment information used.
StockX takes fraud very seriously and you should expect a response from them shortly.
If necessary, report the scam to your local law enforcement. StockX has partnerships with many law enforcement offices and can provide information about them to assist in the investigation.
Additionally, file a chargeback with your credit card provider if any payment information was used. This can help to recoup any losses and can often help with investigations into potential fraud instances.
Finally, make sure to protect yourself in the future by using a secure payment method and knowing what to look for on any online store. Always read the store’s policies before buying a product and consider starting the purchase process with PayPal, as the added layer of protection helps keep your financial information secure.
Will StockX return my shoes I sold it failed verification?
It is unlikely that you will be able to receive the shoes back if they fail verification. Once a product is shipped to StockX, they’ll put it through their authentication process to make sure it’s real and in good condition.
If the item is not authenticated, you’ll receive an email notifying you of this. You are then able to donate the item to charity, or have it recycled. You are not able to return items that have failed verification for a refund.
StockX takes their authentication process very seriously, and works to provide the best service possible to customers.
Can you return StockX shoes if they are fake?
No, unfortunately StockX does not accept returns of fake shoes. StockX has rigorous authentication procedures in place, however returns of any kind are accepted only if they meet the specific conditions detailed on their website.
All items returned to StockX, regardless of authenticity, must include an issued Return Merchandise Authorization (RMA) number before returning any product. All products returned without an RMA are ineligible for refunds or exchanges.
Furthermore, any product returned after 14 days or not meet the conditions of our return policy are also ineligible for refunds or exchanges. The presence of fake items in the market is unfortunate, and StockX is working hard to verify the authenticity of every product they receive and ship.
Can StockX be trusted?
Yes, StockX can be trusted. StockX is an online marketplace for buying and selling limited-edition sneakers, clothing and accessories. Since its launch in 2016, StockX has operated with safety, security, and integrity in mind.
All transactions are conducted in an authenticated and secure digital environment, and every item purchased from StockX is guaranteed to be 100% authentic. StockX also provides both buyers and sellers with fraud protection, verifying all buyers’ identities, tracking all items shipped and maintaining an escalated dispute resolution process to ensure that all transactions are safe, secure, and fair.
Although StockX is still relatively new, customers have rated StockX 9. 5 out of 10. 0 on TrustPilot. It’s also worth noting that StockX is backed by multi-million dollar venture capital firm Battery Ventures and is partnered with eBay.
All this combined means that StockX is a trusted source for genuine and authentic products.
Who accused StockX of scamming customers?
Reports of customers being scammed by StockX began to surface in early 2020. Many customers alleged that they received counterfeit items when purchasing goods from the platform, as well as experiencing fraudulent charges to their accounts.
Additionally, some customers stated they received notifications of orders they had not placed, raising concerns that their personal information or payment credentials had been stolen.
There were a variety of reports from customers on social media, on Reddit and other online forums, accusing StockX of scamming customers. Reports included complaints of customers not being able to contact customer service, being charged for items they never ordered and receiving fake or counterfeit products.
StockX also faced a number of negative reviews, as well as intense scrutiny from potential customers and analysts in the wake of the situation.
In response to the allegations, StockX stated that the company was taking the complaints seriously and actively working to address any issues customers may have experienced. The company also said it was working with external security partners to review its systems and practices, in order to ensure a safe and secure experience for customers.
Can I cancel StockX order if seller hasn’t shipped?
Yes, you may cancel a StockX order if the seller hasn’t shipped yet. To do so, log into your StockX account and navigate to the My Orders page. Find the order in the list, and click the “Cancel” button beside it.
You will receive a notification that your order has been cancelled, and any funds deposited in your StockX wallet will be refunded. To avoid delays or cancellation fees, it’s best to cancel an order as soon as possible after it has been placed.
What happens if StockX does not verify your shoes?
If StockX does not verify your shoes, you will receive an email notification informing you of their decision, along with potential options for appeal. Depending on the reason for the shoes not being verified, you may be able to make certain revisions or alterations for resubmission.
If this does not work, you will ultimately be unable to complete the sale process on StockX and will need to seek out other resale options.
For more information, you can reach out to the Customer Support team to discuss the details of the denial and to better understand the appeal process, if necessary.
How long does it take for StockX to verify your shoes?
On average, it takes StockX 1-2 business days to verify a shoe that is eligible for authentication. After a shoe is submitted for authentication, StockX will inspect the product and obtain marketplace data to become sure that the shoe is 100% authentic.
After the inspection and review process is complete, the shoes will be approved and given a StockX verified label. However, this process can take longer, especially if a product requires further inspection or additional information is needed.
If you need a more detailed look at the timeline of when your shoes will be verified, you can contact StockX customer service for more information.
What happens if you send fake shoes to StockX?
If you send fake shoes to StockX, it will not be accepted. StockX has an authentication process that inspects every item before selling them to verify authenticity, so if it is determined to be a counterfeit product, it won’t be accepted or listed on the website.
Fake products not only violate StockX’s terms and conditions, but could also risk legal action taken by the original manufacturer. If you are a seller and send counterfeits to StockX, they will take legal action against you and you could face a penalty and be heavily fined.
All sellers are expected to follow StockX’s authentication guidelines in order to protect the customers’ rights, as well as their own. Some of the authentication criteria used by StockX are verifying the item’s condition and model, comparing the item to original product photos, and inspecting the product to find any discrepancies.
StockX adds a 3% authentication fee that helps to fund the authentication process, ensuring that all of the products on their website are genuine.
Does StockX refund money?
Yes, StockX does refund money under certain circumstances. You may be eligible for a refund if:
– You received an item that was counterfeit or inauthentic
– Your ordered item was damaged upon receipt
– Your order contains an incorrect or missing item
If your request for a refund meets the criteria listed above, you can request a refund by submitting an inquiry to the StockX Customer Support team. During the refund process, you may also be required to provide additional information and photographs in order to verify your eligibility.
The amount you are refunded will depend on the specific circumstances of the order, but refund amounts can range from the full purchase price up to 80% of the item’s price, plus applicable taxes and shipping costs.
Please keep in mind that all refund policies are subject to change and you should check the StockX Return Policy for the latest information.
How long can you go to jail for selling fake shoes?
The length of jail time someone could face for selling fake shoes can vary greatly depending on the laws in the specific jurisdiction where the offense took place. In most jurisdictions, selling counterfeit items is a type of copyright infringement which can be considered a form of white-collar crime.
Depending on the severity of the situation, the penalties for selling fake shoes can range from probation, fines to even lengthy jail sentences.
The severity of the sentence will depend on a variety of factors including: the number of fake shoes sold, the value of the counterfeit items, the use of the profits gained from the sale of the fake shoes, the degree of sophistication of the operation, the criminal history of the seller and the jurisdiction in which the offense took place.
In federal court, for example, counterfeiting, or the sale of counterfeit goods, is punishable by up to 10 years in prison and can also include fines up to $2,000,000.
In more extreme cases where the seller has committed a significant offense, they could face a jail sentence of up to 20 years in federal court. Additionally, if the person convicted of counterfeiting a product has prior criminal convictions, they might face a longer jail sentence.
In the end, it is important to note that the exact amount of jail time someone could face for selling fake shoes really depends on the severity of the offense and the laws in the specific jurisdiction it took place.
How does StockX check authenticity?
StockX takes great care to guarantee the items purchased on the platform are guaranteed to be 100% authentic. To do this, they employ a team of over 50 full-time experts, who have decades of experience in authenticating sneakers and streetwear.
Each item is then put through an authentication process that consists of four points – a detailed product inspection, a verification of the item’s serial numbers, an authentication of the materials and craftsmanship, and cross-referenced against an extensive database of items.
After going through the authentication process, the item is then registered with StockX within the system and provided with a “StockX Authenticity Guarantee” sticker. This sticker is placed on the item before shipping and ensures customers can be confident their item is 100% authentic.
Shipping is then tracked door-to-door, offering further protection to customers. All purchased items also come with a Certificate of Authenticity.
Additionally, StockX offers a one-year guarantee against any manufacturing defects for all authenticated items, so customers can purchase with ease and confidence. Finally, StockX also has a live messaging service that customers can use to ask questions or get help from expert authenticators.
