No, Freshservice and Freshworks are not the same. Freshservice is an IT service desk and IT asset management solution offering automated workflows, ITIL processes, employee self-service options and more.
Freshworks on the other hand is a customer relationship management (CRM) software platform that helps businesses of all sizes manage customer relations across different channels such as chat, email, phone, web, and social media.
While both solutions provide helpful tools to help businesses improve processes, they are geared towards different ends and are not interchangeable.
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Who owns Freshservice?
Freshservice is an IT service management (ITSM) software product owned by Freshworks Inc. , a leading global provider of cloud-based software solutions. Freshworks Inc. is a publicly listed company, listed on the New York Stock Exchange and the National Stock Exchange of India.
The company was founded in 2010, and today it serves more than 150,000 customers around the world, from SMEs to Fortune 500 companies. Freshservice is a powerful cloud-based platform designed for IT admins and service providers of all sizes.
It provides automated workflow, powerful insights, robust self-service capabilities, and seamless integrations with popular industry tools. Its suite of features helps IT teams and service providers manage any type of digital service request quickly and easily.
Is Freshdesk part of Freshworks?
Yes, Freshdesk is part of Freshworks! Freshdesk was founded in 2010 and later became part of Freshworks in 2017. Freshdesk is a customer engagement platform that helps businesses provide better customer service.
It streamlines communication between customers and support staff through an intuitive customer portal, interactive customer self-service tools, and omnichannel customer engagement tools. With Freshdesk, businesses can easily engage with customers across multiple channels, increase customer satisfaction, and improve the customer experience.
Freshworks, on the other hand, is an all-in-one suite of customer engagement and business optimization tools. Together, Freshdesk and Freshworks provide a comprehensive customer engagement solution that enables businesses to manage customer service, marketing, and sales operations efficiently.
What company owns Freshdesk?
Freshdesk is owned by Freshworks, Inc. , a company based in San Bruno, California. Founded in 2010, Freshworks is an independent software vendor that develops customer engagement software to help businesses communicate with their customers across all channels.
With Freshworks, businesses can easily communicate with their customers from a variety of platforms, ranging from email and chat, to phone, social media, and even help desk software. They offer a unified platform that consolidates customer communication for faster and more efficient customer service.
Freshdesk, Freshworks’ flagship product, is a cloud-based customer service software that brings all the customer support channels into one platform. It helps businesses to make customer interactions more efficient and to measure the performance of their customer service team.
Freshdesk provides features such as multi-channel support, ticket management, customer service automation, customer service analytics, and more. Freshworks also has over 300 integrated apps so businesses can track and monitor customer inquiries, automate commonly used tasks and customize customer interactions in many more ways.
Did Freshworks steal from Zoho?
No, Freshworks did not steal from Zoho. In 2013, Freshworks, then known as Freshdesk, entered into a strategic partnership with Zoho, allowing Freshworks to integrate its award-winning customer support software with Zoho applications and launch the Zoho CRM marketplace, with integrated services from Freshworks.
This partnership leveraged Freshworks’ expertise in customer service software to expand the capabilities of Zoho’s CRM suite for business customers. As part of the partnership, Freshworks received promotional benefits and a share of the revenue generated when customers purchased services through the Zoho CRM Marketplace.
Since then, the companies have had a close working relationship. Freshworks and Zoho continue to collaborate together to build innovative connected experiences and services for businesses.
Who are the competitors of Freshworks?
Freshworks is a software company with various products catering to customer service and other areas of customer success. As such, the company has a range of competitors in the customer service and customer success space.
These competitors include Zendesk, Salesforce, Help Scout, Intercom, Zoho Desk, Groove, Kayako, Kustomer, TeamSupport, LiveAgent, and HappyFox. All of these solutions offer customer support, help desk, customer engagement, live chat, and knowledge base capabilities, and are comparable to Freshworks’ solutions.
Besides these, Salesforce is a notable competitor, as they offer a comprehensive suite of products in the customer success space. As the customer service and customer success space continues to evolve, Freshworks is sure to have new competitors over time.
Is Freshdesk an Indian company?
No, Freshdesk is not an Indian company. Founded in 2010 in the United States, Freshdesk is a global cloud customer support software provider based in San Francisco, with offices in London, India, Germany, Australia, and Romania.
Freshdesk is a private, venture-funded firm that has raised venture capital from Accel Partners, Tiger Global Management, and Google Capital. Through its initial products, Freshdesk and Freshservice, Freshdesk offers customer support, IT service management and engagement solutions for customer service, IT, and other support teams to help them improve customer experience, productivity and engagement.
Freshdesk’s India office is located in Chennai, where the company has built up important customer relationships. Freshdesk has been a part of the growing Indian startup ecosystem since 2013 and continues to invest in the country.
Where is Freshdesk based?
Freshdesk is an Indian Software as a Service (SaaS) company based in San Bruno, California, but with offices in India, the United States, Australia, Germany, and the United Kingdom. The Indian offices are located in Chennai and Bengaluru.
With a network of over 500,000 customers in 195 countries, Freshdesk runs their operations from strategic locations spanning Europe to the Americas, uniting the world’s best-in-class features with the power of local language and localized customer service.
What is Freshdesk built on?
Freshdesk is an award-winning customer service and support software that is built on the great foundation of a cloud-based platform. It is built on technology based on the Ruby on Rails programming language, as well as HTML5-based technology.
Freshdesk was designed and developed to be intuitive and user-friendly, making it a top choice among businesses of all sizes. Freshdesk’s cloud-based platform allows businesses to easily transition customers’ tickets, conversations, and knowledge base records and information to the cloud.
The features provided by Freshdesk include email tickets, live chat,phone support, help desk support,sales CRM, incident management, enterprise service desk, custom ticket fields, and more. Freshdesk can be easily customized according to the customer’s requirements so that the customer service delivery process is simple and efficient.
It also features multilingual support, so customers in other countries can get the same great customer service experience.
The Freshdesk platform is also secure and compliant with several industry standards, such as the General Data Protection Regulation (GDPR), HIPAA and more. Additionally, Freshdesk provides powerful analytics, giving businesses greater insights into their customer service operations, while also providing a 360-degree view of customer relationships.
Overall, Freshdesk is an effective customer service and support software solution built on the cloud-based platform, which enables businesses to quickly and easily manage customer service operations.
It offers a secure and compliant platform, as well as powerful analytics to provide businesses with greater insight into customer operations.
Who are Freshdesk competitors?
Freshdesk is one of the leading customer relationship management (CRM) software solutions available for businesses today. It offers customer support ticketing, helpdesk software, customer service, and other customer-focused features.
However, it does have a few competitors that offer similar features for businesses.
The main competitors of Freshdesk are Zendesk, Salesforce Service Cloud, Kayako, Jira Service Desk, LiveAgent, Intercom, TeamSupport, HappyFox, Help Scout, Vision Helpdesk, and Groove. Each of these competitors offers different tools to help businesses manage and improve customer service experiences.
Zendesk provides an all-in-one customer experience platform with live chat, messaging, and advanced automation tools. Salesforce Service Cloud offers customer success management tools as well as high-level analytics across multiple channels.
Kayako provides reliable helpdesk software that can be deployed quickly and easily. Jira Service Desk is a cloud-based service management solution with customizable workflows and automated responses.
LiveAgent is an omnichannel customer service solution that is optimized for customer service representatives. Intercom is a customer communication platform that provides a secure and flexible way to have conversations with customers across a wide range of channels.
TeamSupport provides robust customer support software for teams that need to respond to customer requests quickly and efficiently.
HappyFox offers feature-rich helpdesk software for businesses of all sizes for an affordable price. Help Scout allows companies to manage customer conversations over email, web, and other communication channels.
Vision Helpdesk offers multifaceted helpdesk solutions for teams of support agents. Finally, Groove is a simple helpdesk solution that can be implemented quickly and easily.
Overall, Freshdesk is a great solution for businesses looking to improve customer service and support. It is important to research their competitors to make sure you are selecting the right solution for your business’s needs.
How does Freshservice discovery agent work?
The Freshservice Discovery Agent is a powerful tool which helps administrators to collect IT inventory, monitor the health of existing assets, and manage them from a single place. It provides detailed asset inventory and periodic scans of the IT environment.
The agent can be installed on all Windows, Linux, or Mac machines, and it will report back the asset inventory status in real-time.
The agent works by scanning port lists, services, applications, operating systems, network configuration, and hardware information. After the scan is complete, the data is logged and can be used by administrators to monitor assets, review system usage, and automate IT processes from one location.
The agent also provides real-time performance monitoring and alerting. This helps ensure that the environment is running without any performance hiccups. The agent also provides Patch Management, which helps to keep the machines up to date with the latest security patches and updates.
In addition, the agent can automatically update and maintain internal asset databases, keeping them up-to-date. This simplifies the process of managing IT assets and reduces costs. Finally, the agent can also take automated actions based on specific conditions.
These actions can range from software deployments to hardware resetting, ensuring that all machines are running properly and securely.
How do I remove an agent from freshservice?
Removing an agent from Freshservice is a simple process. First, you need to log into the Freshservice account with the Admin privileges. Once logged in, select the ‘Admin’ tab from the top navigation bar and then select the ‘Agents’ tab from the left side of the screen.
You will be presented with the list of agents who are using the Freshservice account.
To delete an agent, select the agent and click on the ‘Edit’ link from the top of the list. In the Agent Details screen, select the ‘Delete Agent’ button. This will delete the agent and all their data from the Freshservice account.
Please note that once deleted, the agent will no longer have access to the Freshservice account.
Once the delete is successful, you will be redirected to the agent list page. Here, you can verify that the agents are removed by searching for the username or email in the search field.
What are the Freshservice modules which can be associated to an asset?
The Freshservice modules which can be associated to an asset include:
1. Configuration: This module helps manage the configuration details of an asset such as configurations, versions, or bundles. It enables administrators to attach documents, images, or links that provide details of a particular asset configuration.
2. Procurement: This module assists with managing the purchase, disposal, and overall financial management of an asset. It also helps to keep track of order status and warranty information.
3. Maintenance: This module enables administrators to maintain asset health by scheduling and recording preventive maintenance activities. It also helps manage repairs, replacements and associated costs.
4. Monitoring: This module provides a comprehensive view of an asset’s utilization and performance. It gives reasonable insights such as events, usage stats, and activities based on which asset performance can be determined.
5. Reports: This module provides valuable insights into an asset’s status such as their life cycle, asset aging, and more. It will also show data points such as the purchase price, cost of repair and replacement, insurance status, and more.
How do I disable Freshdesk agent?
To disable or deactivate a Freshdesk agent, you will want to log in to your Freshdesk account and go to the Admin tab. Then, click on Agents and you will be brought to a page where you can manage all of your agents.
Find the agent you would like to disable/deactivate and click on the Disable link next to their name. Once disabled, the agent will no longer have access to the Freshdesk account and will not be able to log in or participate in active conversations.
How does Discovery probe fetch Windows based devices information in Freshservice?
Freshservice’s Discovery Probe is a powerful tool that can automatically detect Windows-based devices within your network infrastructure. It does this using advanced scanning techniques combined with standard Windows API methods.
The Discovery Probe uses an agentless approach as it does not require any software to be installed on the systems being scanned. The probe interacts directly with the Windows based Operating System to fetch relevant information such as IP address, host name, machine model, manufacturer, operating system name and version, disk space, processor type, etc.
By integrating Discovery Probe with Freshservice, you can sync the data between the two systems, ensuring all Windows-based devices are up-to-date and accounted for in Freshservice. Furthermore, the data gathered by the probe is displayed in the Assets module of Freshservice, allowing IT teams to access detailed information at any time.
This helps to keep an audit trail of all Windows devices, including any changes that may occur to them.